Before you begin: This consent explains how telemedicine consultations work on Medvyy, what the limitations are, and what you are agreeing to. You cannot proceed to a consultation until you have accepted the terms at the bottom of this page.
1
What Telemedicine Is
Telemedicine means receiving medical consultation, assessment, and, where appropriate, prescription from a licensed physician remotely — by video, voice, or messaging — rather than in person.
2
Where This Service Is Available
- Medvyy physicians are licensed to practice medicine in Nigeria by the Medical and Dental Council of Nigeria (MDCN).
- This service is intended for patients who are physically located within Nigeria at the time of consultation. Medical licensure does not automatically cross borders, so a Nigerian-licensed physician may not be legally permitted to treat you if you are physically outside Nigeria, even if you are a Nigerian citizen.
- You confirm that you are physically located in Nigeria at the time of each consultation. Providing a false location may result in your consultation being invalid and could affect your ability to seek recourse.
3
Limitations of Remote Care
- A remote consultation is not the same as a physical examination. Some conditions cannot be safely or fully assessed without an in-person visit, and your physician may determine that your case requires referral to a clinic or hospital.
- Technical issues (poor connectivity, audio/video failure) may interrupt or limit a consultation.
- Certain medications, including controlled substances, cannot be prescribed through telemedicine and will require an in-person consultation.
4
Emergencies
Medvyy is not an emergency service. If you are experiencing a medical emergency — chest pain, difficulty breathing, severe bleeding, loss of consciousness, or any life-threatening symptom — go to the nearest emergency department or call emergency services immediately. Do not use this Platform to seek emergency care.
5
Your Responsibilities
- Provide accurate, complete, and honest information about your symptoms, medical history, and current medications.
- Follow the physician's advice, including any recommendation to seek in-person or emergency care.
- Understand that incomplete or inaccurate information may affect the safety and accuracy of your consultation.
6
Data Protection and Privacy
- Your personal and health information is processed in accordance with the Nigeria Data Protection Act 2023 (NDPA).
- Your information is used to provide your consultation, maintain your medical record, and where legally required, for regulatory or safety purposes. It is not sold or shared with third parties for marketing without your separate consent.
- You have the right to request access to, correction of, or deletion of your personal data, subject to applicable law and legitimate record-keeping requirements.
- Consultations may be recorded or logged for clinical record-keeping and quality/safety purposes, in line with standard medical record practice.
7
Prescriptions
If your physician prescribes medication, you are responsible for confirming its authenticity when filling it and for following the dosing instructions provided. Report any adverse reaction to your physician promptly.
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