Short version: We collect only what we need to provide your care. We never sell your data. Your health information is treated with the highest level of confidentiality and shared only with the doctor assigned to you.
Medvyy Limited is a digital health company registered in Nigeria. We operate the Medvyy platform at medvyy.com, which connects patients with verified doctors for online consultations and health programmes.
We are the data controller for the personal information you provide when using our services. This Privacy Policy explains how we collect, use, store, and protect your data in accordance with applicable Nigerian data protection laws including the Nigeria Data Protection Act (NDPA) 2023.
We collect the following categories of information:
We collect your data for the following purposes:
We will never use your data for purposes beyond those listed above without your explicit consent.
Your data is stored securely on cloud with access restricted to authorised Medvyy staff only. We use industry-standard security practices including encrypted connections (HTTPS) for all data transmission.
We retain your data for as long as necessary to provide our services and comply with legal obligations. If you request deletion of your data, we will action this within 30 days unless we are required to retain it for legal or regulatory reasons.
Despite our best efforts, no digital system is completely secure. In the event of a data breach that affects your personal information, we will notify you promptly as required by law.
We share your data only with the following parties and only to the extent necessary:
We do not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Ever.
Your health data is sensitive. We treat it with the highest level of care. It is accessed only by authorised Medvyy staff and the doctor assigned to your case. It is never used for advertising, profiling, or shared with insurance companies or employers.
By submitting health information through our platform, you explicitly consent to us processing this data for the purposes described in this policy. You may withdraw this consent at any time by contacting us, though this may affect our ability to provide you with services.
Under the Nigeria Data Protection Act 2023, you have the following rights regarding your personal data:
To exercise any of these rights, contact us at hello@medvyy.com. We will respond within 30 days.
Our website uses minimal cookies necessary for basic functionality. We do not use tracking cookies, advertising cookies, or third-party analytics that profile your behaviour across the web.
By using our website you consent to our use of essential cookies. You can disable cookies in your browser settings, though this may affect the functionality of our site.
Our platform integrates with the following third-party services, each of which has its own privacy policy:
Medvyy is not responsible for the privacy practices of these third-party services. We encourage you to review their policies.
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Where changes are significant, we will notify you via email or a prominent notice on our website.
Continued use of our services after changes are posted constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer at:
Medvyy Limited · Nigeria